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FAQs

General

Monument is an Artificial Intelligence enabled personal cloud device that centralizes and organizes your photos by date, location, faces, and scenery. Simply type 'seaside', ‘snow’ or loved ones’ names to find them.

Monument was designed and is headquartered in Chicago.

Customer satisfaction is our number one priority. If you're unhappy with your purchase for any reason, please ship it back to the following address within 30 days from the date you received your package to get a full refund:

Monument Labs, Inc.
321 N Clark St.
Ste 2550
Chicago, IL 60654
USA
(773) 747-6268

See our returns section for additional details.

We offer free shipping worldwide.

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Features

Monument comes with no storage. It allows users to use their own standard USB disks, so they can have as much or as little storage as they need. If you plug in 2TB hard drive, then you will have 2TB of storage. This gives you the power to expand your storage when you need it. With the price of external hard drives constantly decreasing it gives you the power to expand your storage when you need it, at the best price.

You can use any USB Drive with any capacity with Monument. For example, if you plug in 8TB drive, then you will have 8TB of storage.

Monument automatically prevents duplicate photos and videos from being copied to it.

Yes, Monument supports up to 5 user profiles.

Comparison

iCloud provides up to 5GB free storage – after that, you need to pay monthly fees. Monument does not require any monthly fees and saves your content in its original quality. Monument gives you no doubt-privacy and security - no one can see your photos except you. You can also use Monument apps on Android and Windows computers as well. You're not locked into a single platform to manage photos.

Google Photos gives you free storage space with reduced picture quality. If you want to store photos in their original quality or need more space, you need to pay monthly fees. Monument does not require any monthly fees, saves your content in its original quality, and provides complete privacy – no one can see your photos except you.

NAS devices just provide storage, you still have to manage your files manually. Your Monument device’s software is developed specifically to automate your photo and video management related tasks.

Compatibility

Yes, Monument supports most common RAW standards and videos as well.

You can sync photos from cloud services using our apps running on iOS, Android, Windows, and Mac. 

Yes, USB 3.0 is supported with USB 2.0 speeds.

Currently, this feature is not supported but we’re working on this.

Yes. You can view your photos on a big screen and play slideshows using Monument. Just connect it to your TV using an HDMI cable. You can also stream your photos directly using the Monument app and Chromecast/Apple TV.

You can use any USB 2.0 and USB 3.0 connected drives with Monument. Here's the list of a few brands available from Amazon:

Seagate Backup Plus Slim Portable External Hard Drive
WD Black My Passport Portable External Hard Drive
Toshiba Canvio Basics Portable Hard Drive

Yes, you can, we recommend:

Belkin Powered Desktop USB Hub (4-Port)
Sabrent 7 Port USB 2.0 HUB + 2 Charging Ports with 5V/4A Power Adapter (HB-UST9)

Using Monument

Please see our full getting started and set up guide here.

You can install our desktop apps on your Windows or Mac computers to transfer photos and videos to Monument. Please follow this link to download them: http://getmonument.com/apps/

Absolutely, you can reach your Monument device wherever you are as long as your internet connection at home is up and running. Monument uses a protocol called UPnP to upload and download photos when you're away. While this feature is enabled by default for some router models, a few router models require enabling UPnP support manually. Please refer to your device manuals or contact us directly at support@getmonument.com

Yes. Using the Monument’s desktop application, you can transfer photos from your computer. For SD Cards, just plug the card into Monument and start backing up.

Inside your Monument device, there’s powerful hardware and Artificial Intelligence powered software that analyzes your content. Once your photos arrive, Monument analyzes and indexes your content by date, location, faces and scenery. This enables you to search for your content using simple terms; i.e. type in "seaside", "ski", “Christmas” or “Halloween” to find pictures related to those keywords.

No. After buying Monument, it is yours. You pay no additional fees.

Yes, Monument supports RAID-1. Monument automatically mirrors your content on the second USB drive you plug into the device for extra redundancy.

Users on the same Monument can share their photos and albums with other users. You can also share single photos with other non-Monument users.